Who is eshopuganda.com?

Founded in May 2015, https://www.eshopuganda.com - a service of Eshop Infosystems - is Uganda's fastest growing eCommerce delivery site. It's primarily aimed at people living in the diaspora seeking to send support to their loved ones in Uganda. Eshopuganda.com is operated by Eshop Infosystems Ltd ("we"), a company registered in Uganda, East Africa.

We see the delivery of flowers, gifts, groceries, wine, spirits, cakes and food as expressions of emotions and we pride ourselves on providing the best floral, gifting and groceries service anywhere in Uganda. Flowers are delivered by our network of preferred florists. Hampers, gifts, groceries, wine and spirits and food are all carefully packaged and distributed via our courier network. All products are backed by a 100% guarantee - if you are not happy with the service, a replacement will be sent or a full refund will be made within 5 days.

A 100% guarantee is offered on all our flowers, gifts and roses. You no longer need to visit florists in Kampala, Wakiso, Mpigi, Entebbe or Florists in Mukono & Jinja. We make buying flowers a pleasure. Eshopuganda.com does cater for occasions like Valentine's Day, Mother's Day, Father's Day, Teacher's Day, Grandparents Day, Bosses Day, Christmas, Secretaries Day (Secretary's Day), Birthdays, Anniversaries and more.

www.eshopuganda.com brings you flowers and floral hampers, groceries and gifts beyond your wildest dreams. Send flowers to anywhere in Uganda with domestic offices all over. Delivering flowers on time with Eshopuganda.com is never a problem. No need to take time off work and visit florist's shops, our selection of flowers & gifts is unmatched. It's the ease of flower delivery and sending flowers straight to your doorstep. Floral arrangements and flowers are delivered same day if ordered before 12 noon.

Gift deliveries vary depending on area which range from Kampala Suburbs and Wakiso all the way through to the awesome cities of Entebbe and Mpigi. Even more pleasurable is the fact that if you do live in Mukono, Jinja or Masaka you can now have the very best in floral arrangements and gifts, and reap the same rewards as you would if you resided in one of the larger spots in Kampala. You have most certainly come to the right place and can buy flowers and gifts online anytime.

Who are the eshopuganda customers?

All people within the East African Region and those living in the Diaspora who want to provide love and support to their loved ones in Uganda

What services does eshopuganda offer?

We see the delivery of flowers, gifts, groceries, wine, spirits, cakes and food as expressions of emotions and we pride ourselves on providing the best floral, gifting and groceries service anywhere in Uganda. Flowers are delivered by our network of preferred florists and hampers, gifts, groceries, wine and spirits and food are all carefully packaged and distributed via our courier network.

Is the eshopuganda system secure?

Eshopuganda is a secure site, which means that no one will have access to your personal or credit information. See privacy policy for more information. We collect the recipient's information, in case of fraud or use of unauthorized credit cards; all fraud will be handled by to the full extent of the law.

How do I place an order?

Create an eshopuganda account if this is your first time placing an order. Register your name and contact information with us. By registering, you can track the status of your first order and any future orders you place with us. Once you select the item you want to send, choose the quantity you want to send by clicking on the plus (+) or Minus (-) signs (for example, you may want to send 1 bouquet of Roses for USD 13) and then click on the button 'add to cart'. Clicking this button takes you to the shopping cart.

Proceed to pay

Once at the Shopping cart, you will view the information, total cost of the order and the latest date we will have the order ready (in most cases, the order is ready days before the date quoted).

At this point, you can still add items by clicking the link 'continue shopping' or clicking on any of the items listed under the 'what's hot' category. You can also remove items by clicking the button 'remove' against the item you no longer want. Click the button 'checkout' to continue to the next page.

Must I register in order to place an order?

Create an eshopuganda account if this is your first time placing an order

Register your name and contact information with us. By registering, you can track the status of your first order and any future orders you place with us.

How do I remove an item from my shopping basket?

To remove an item from the basket, do the following;

• Click Cart Contents
• Click Clear cart
• To continue shopping, click “continue shopping"

Can I cancel an order after it has been submitted?

Once your order has been submitted, you will not be able to make any changes or cancellations.

How can I track my order?

You click on track your order which takes you to the track your order page, here you sign in again and check the order progress.

How do you determine prices for your products and services?

The prices you see on our Web Site are the actual selling prices in Uganda provided to eshopuganda by the retailers. Prices have been converted to U.S. dollars using the current exchange rate (bi-weekly average).

What are my payment options?

You can pay using a credit card, debit card or money order. (We accept all cards with the Visa or MasterCard logo on them) Using a credit or debit card makes the order process much faster. Your transaction security is very important to us.

Is it safe to use my credit card?

Yes it is! The eshopuganda website guarantees the safety and security of all transactions made on the website. Using secure servers we ensure that all credit card transactions are secure and all information provided is kept private. Your security is very important to us.

Can you deduct money from my credit card without my knowledge?

No, before billing you we will regularly email you update on the status of your vouchers and notify you before and after we make a transaction.

Returns Policy

We offer refunds for the following two reasons:

• If we are unable to contact the recipient of your order after repeated attempts over a 14 day period, we will contact you about a refund less the service fee.
• If you change your mind about the order and your recipient has yet to receive it, we will process a refund, less the service fee.
• If for any other reasons, you feel we owe you a refund. Please contact us, we will listen to and consider all your concerns.
• Receiving a refund is straight forward and stress free! If we did not meet your expectations, demand a refund!

What guarantees are made for purchases and what delivery options are offered?

You have 100% guarantee of the purchases made from our site, our delivery options include Courier delivery to all the major towns in Uganda.

Door to Door delivery in Kampala (we offer this on all products on the website). This would also depend on the product amount. We deliver by bus to the major towns. Or the recipients can come and pick up the items at our offices. (see contact us page)

What is your turn around time?

Our turnaround time is 48 working hours

How will I know that the products I purchased have been picked up?

You can contact your family after 48 hours or email info@eshopuganda.com for your order status.

How will I know that the products I paid for are what my family is getting?

Inform your family of the products you have bought, including the Order Number. This list will also be presented to your family when they pick up the items. If there are any discrepancies, send us an email at info@eshopuganda.com and we will investigate your order. If your family members have a telephone or email address please make sure that you enter this information.

Eshop Infosystems Ltd
Plot 1001, Block 244, Ggaba Rd, Susie House, Suite 2.9
(Next to the American Embassy, DFCU Bank & Opposite Embassy Supermarket)
P.O. Box 7615, Kampala Uganda

Cell: +256 (0) 780 256 314 -- +256 (0) 755 672 204
Tel: +256 (0) 392 178 535

Email: info@eshopuganda.com
Website: www.eshopuganda.com

OR

Sonyaco Plaza, Bank Road
Homa Bay
Mombasa, 254
Republic of Kenya

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